From solution design to 24/7 support, TREW delivers expert material handling services, field support, parts, training, field support, and warehouse system optimization. Support Resident Maintenance 24x7x365 Technical Support Training Assessments Mods & Upgrades Field Service Support HOME SERVICES CX Customer Experience (CX) Services Great experiences are shared. That’s why our Customer Experience Team is here to ensure your material handling investments are backed by best-in-class services. Our in house team provides 24x7 technical support, spare parts, training, system assessments, field service, resident maintenance, and can even do system modifications and upgrades. Our goal? To help you reach your operational targets and maximize your system’s lifetime value. SUPPORT Resident Maintenance Resident Maintenance Finding, training, and retaining skilled technicians for automation is a challenge for operations. Our team can help with staffing, assessments, and operational support to allow you to focus on your core business while we focus on automation. Our resident maintenance services can support you during regular business hours to ensure operational efficiency, take care of OEM-recommended preventative maintenance and spare parts, and provide expert OEM support if a problem occurs. Additionally, our Computerized Maintenance Management System (CMMS) is a software designed to help companies manage maintenance operations, assets, inventory, and additional information to allow your technicians to focus on their responsibilities and ensure tasks are effectively managed. Technical Support If your system happens to experience an outage, quick access to knowledgeable, trained support engineers to get your system back to full operations is critical. Our in-house 24x7 technical support team is just a phone call, email, online form submission, or a chat away. Support is available in two tiers: Basic for operations needing support Monday thru Friday 8AM-5PM Eastern or Total for 24x7 availability. With a technical support contract, you will have access to the Customer Experience (CX) Portal. The CX Portal allows you to access your Company’s open cases, subscribe to ongoing cases, view work orders, dashboards, and more. It also includes Knowledge Base articles for our most frequently asked support questions. Click Here 24x7x365 Technical Support Parts Click Here The easiest way to avoid unplanned downtime is to have the right parts on hand before you need them. Not sure how many parts or how much to stock? Our dedicated parts specialist can help you develop a recommended spare parts list before your system goes live. Already have a system? If you know what you need, visit Trew’s Part Store for faster, more convenient parts ordering. Not sure what you need? Our experts are ready to help assist with part identification, quotes, and obsolescence assistance. Just give us a call. Training Learning how to safely operate, maintain and troubleshoot your material handling system is as important for your success as getting orders out the door. We provide a combination of classroom and hands on training prior to system turnover, as well as refresher courses to keep your staffs’ skills fresh. Each course is customized to your systems’ content and is taught by experienced material handling technicians. Training Assessments Assessments As systems age and experience normal wear and tear, its sometimes difficult to operate them reliably and with a predictable budget. Regular assessments are valuable resource planning and downtime avoidance tools. Our experienced assessors provide a thorough examination of all critical components in your system, delivering a preliminary finding report prior to leaving your site. We will later follow up with a thorough assessment report to help you with lifecycle and maintenance planning. Click Here Mods & Upgrades Modifications & Upgrades One thing we know for certain is that business changes. Over time, as operational objectives and strategies change, modifications will be needed to your material handling system to solve the new challenges. As technology improves, upgrades become available to help reduce costs, energy usage and to avoid obsolescence. Our Mods & Upgrades Team can help with system operation, software, controls and hardware technology to grow with you as your needs change. Click Here Field Service Field Service It’s difficult to find and retain skilled, experienced technicians. Trew can help eliminate that concern. Trew has a team of expert service technicians with decades of material handling experience available to tackle projects. Our field services can assist with T&M projects, scheduled preventive maintenance, onsite peak support, emergency dispatch, and regionalized resources for quick response. With Trew’s Field Services, you gain a reliable partner committed to maximizing uptime, minimizing disruptions, and delivering consistent performance across your systems Click Here

Automated storage & retrieval (ASRS) solutions to save space and boost throughput using robotics, mini-loads, shuttles, and goods-to-person systems. HOME SOLUTIONS STORAGE & RETRIEVAL Storage & Retrieval (ASRS) To maximize storage utilization, ASRS solutions “work the cube” by leveraging vertical space to increase floor capacity and density. These systems automate the storage and retrieval of inventory, minimizing manual travel and increasing the density of storage. ASRS technologies range from Shuttles, Mini-Loads, Cubic ASRS, to robotics and are selected based on the material to be handled, throughput, and space utilization goals. Most ASRS Systems Fall Into One of Three Categories: BUFFERING Buffering stores work-in-progress (WIP) or completed orders until they’re needed, allowing operations to work ahead of peaks, order commitment times, or labor availability. The orders stored in the buffer are retrieved and delivered at the time they are needed for shipping. SEQUENCING Sequencing stores completed orders or work in process, retrieving containers in the order they are needed. A common application for completed orders is reverse truck stop loading. In this case, orders are flowed to shipping so that the truck is loaded with orders for its last stop first, and the first stop last.  PICKING ASRS picking typically involves slow- to medium-moving inventory that is retrieved and presented to an operator. This is typically the most complicated of the solutions, requiring a high level of coordination between overall operations and the ASRS system to optimize the solution so inventory and orders flow efficiently through a building. Benefits of ASRS ASRS increases labor productivity by delivering the right item at the right time with up to 99.99% accuracy. These solutions can be tailored to different operational needs, depending on how inventory is stored and retrieved, and are ideal for improving picking speed, accuracy, and overall space utilization. Types of ASRS Technologies Mobile Robotic Goods-to-Operator Robotic Goods-to-Operator systems use autonomous mobile robots (AMRs) to automate put-away, storage, replenishment, and order picking. Flexible and modular, these systems easily adapt to changing inventory and order volumes, scaling by adding robots or racks as needed. AMRs bring inventory racks to operator stations, where workers pick and consolidate items for each order. High Density Case Storage The i-Collector is a three-dimensional dynamic storage system used to buffer totes and trays. It can store individual containers or stacked loads, with induction and retrieval handled manually or through automation. The system is based on proven technology and can be sized to fit new and existing facilities. Robotic Aisle Picking Perfect Pick is a robotic solution that combines tote storage, robotic shuttles, and goods-to-operator picking station into a single aisle design that can easily expanded as businesses grow and ideal for ecommerce, micro-fulfillment, retail, wholesale, and parts fulfillment. ® cASRS-to-Operator Infinity is a robotic cASRS (cubic ASRS) high density storage system that brings together large and patented n-Deep tote storage with iBots that can access the entire storage array and each presentation station.  The result is a configurable, flexible, resilient, fast and accurate picking system ideal for ecommerce and micro-fulfillment, store replenishment, parts/wholesale distribution and fulfillment. ® Mini-Load System Shuttle System Mini-Load & Shuttle Systems Mini-load and shuttle systems are high-density ASRS solutions used across ambient, chilled, and frozen environments to support ecommerce, omnichannel, and wholesale fulfillment. Mini-load is best for low to medium throughput, while shuttles are suited for higher performance needs. The main difference lies in storage interaction: mini-loads use a single load handler on a mast, while shuttles assign vehicles to each level. Choosing the right system depends on your performance goals, inventory profile, and how the subsystems work together - making solution flow design a critical part of success.  Finding the Right Fit  Every warehouse is different. At Trew, we help you choose the ASRS technology that best fits your:  Integration timing Overall order flow Container type Inventory induction, storage, and retrieval Whether you’re working with an existing facility or starting from scratch, automated storage & retrieval systems can deliver labor efficiency, better accuracy, and smarter use of vertical space.  Perfect Pick and Infinity are registered trademarks of OPEX Corporation. All rights reserved. OPEX is one of Trew’s integration partners. ® ® Learn More About Automated Storage & Retrieval Systems Goods-to-Person Solutions Returns in Real Life Solving Returns with Automation: The Goldilocks Dilemma