Get coordinated with SmartMoves warehouse execution (WES) and CHAMP warehouse control (WCS) managing your fulfillment automation for efficiency accuracy. HOME SOFTWARE Trew provides blueprinting and software solutions for warehouse, distribution, manufacturers and retailers to orchestrate flow of materials, information, people and automation equipment for reliable and productive fulfillment operations. Ecommerce Fulfillment Retail Distribution Liquor Distribution Pharmaceutical Manufacturing Distribution Express and 3PL Parcel Electronics Equipment Manufacturers Publishing Warehouse Execution System SmartMoves WX Warehouse Control System PLC Control System CHAMP™ ® OEM Equipment Experience Trew has delivered hundreds of successful projects around the globe using a proven and collaborative project methodology. Key Benefits 20 years of solution know how and experience integrating OEM automation equipment Customer centric tailored solutions built out of standard modular software Proven collaborative software delivery process working with integrators and their customers Backed by 24x7 in-house professional technical support staff

TREW robotic warehouse and fulfillment automation delivers flexible and efficient solutions integrated with SmartMoves WES and WCS. HOME SOLUTIONS ROBOTICS Robotics In many operations the changing business environment drives a need for flexibility that can scale and adapt. Fixed automation fulfillment excels in operations where speed and efficiency are critical, and inventory profiles and operational flows are well known. Manual operations provide the ultimate flexibility for a business to adapt processes while struggle with staffing, speed and accuracy. Robotics can help when you need more than manual processes can provide. A range of robotic systems are available that can help. Figuring out the best-fit answer for a business often involves defining a combination of process and multiple technologies that can deliver flexibility, scale and a positive return on investment. Making a solution work means integrating the systems for coordinated fulfillment operations. ® Goods-to-Robot Each Picking Robotic Pick Cell (RPC) provides automated picking tote-tote, tote-bag, tote-box, etc. converting goods-to-person stations into goods-to-robot stations. The RCP picks a wide variety of items, rapidly identifying and picks them without needing pre-programmed SKU information using built-in algorithms to measure and adjust grip quality for accurate transfers. Mobile Robotic Goods-To-Operator Robotic Goods-to-Operator uses autonomous mobile robots (AMRs) to create a storage and retrieval picking subsystem that includes put-away, inventory storage, replenishment and order picking. The solution is very flexible in how it adapts to changing inventory profiles and order volumes. The modular system architecture of this approach can scale to increase storage volume or fulfillment throughput independently by adding more storage racks or robots, as needed. The subsystem works by tracking inventory stored in racks and bringing the racks required to fulfill an order to an operator station. The operator performs a pick from racks as they are presented, and consolidates items required for an order. Robotic Put Walls Sure Sort® is a compact scalable small-item sorting system alternative to traditional put wall that can be applied in order consolidation, retail replenishment, inbound SKU, kiting, returns and parcel sortation applications. Robotic Shuttle Product Sortation (RSPS) RSPS is an automated store replenishment fulfillment & sortation alternative to put walls and item loop sortation that can increase order fulfillment by up to 4X, maximize shipping container cube utilization by up to 10%, and fit in a compact footprint. Articulated Arm Robotics Articulated Arm Robotics automates the handling of pallets, cases and totes to address applications where repetitive motion or heavy lifting by an operator could cause injury or fatigue. A range of applications can be solved such as outbound order palletizing, inbound case depalletizing, or decasing inventory into totes.

Thank You for asking to be contacted. Your request has been received and forwarded for someone to follow up. If you have questions before we are able to contact you, please feel free to call us at 1-800-571-TREW (8739). We will connect you right away. The TREW team.

HOME SOLUTIONS CONVEYOR SYSTEMS Conveyor Systems The best type of conveyance systems for operations are the ones they don’t have to think about. The conveyance does its job as the lifeblood of product movement in distribution and fulfillment facility, and they can be confident it will get products where they need to be. We know the right design for a manufacturing, distribution, or warehousing facility can save millions over the course of its operation. Conveyors are one of the technologies that can help. They are used to move products at rates and capacities that exceed what you would do with alternatives such as AMRs. Whether handling cases, totes, polybags, jiffys or parcels, each system should be designed with the right mix of transportation, accumulation, and intelligent handling conveyor to fit your business. Performance & Reliability High-Speed Merge & Inductions High-Speed Merge & Inductions are a combination of belt and v-belt live roller conveyors designed to run reliably at high-speeds with minimal maintenance. Combined with intelligent controls they balance building and product flow to create a high-density single stream of products for downstream operations or sortation. Hig h Sp eed Belt Slug Release Merge Zipper/Combiner Merge Sawtooth Merge High-Speed Belt Transportation Slug Belts Break Meter Belts Gap Optimizer High Speed Junctions & Alignment V-Belt Live Roller Dependable, easy to maintain high-speed live roller curves, junctions, spurs, and skews for the highest capacity systems in the market, performing at levels well beyond what traditional motor driven roller design are capable of. Designs focus on quality of product handling using true tapered curves and tight roller centers, ease of maintenance with inventive V-belt pressure and tensioning devices. Curves Junctions Spurs Skews High Capacity Accumulation/ Transportation Narrow Belt Live Roller AC powered Narrow Belt Accumulation conveyor provides zero pressure accumulation for buffering containers, balancing workflow between processes, or building up queues for merger and sortation systems. Design Incorporates intelligent zone control and features to provide high-capacity smooth flow with a wide mix of product sizes and weights. Narrow Belt Accumulation (NBA) Narrow Belt Transportation (NBT) 20+ Modules = Flexibility Motor Driven Roller Motorized Driven Roller conveyor is used for transportation and zero contact accumulation applications with human or robotic interactions or when low voltage (24V), quite operations, energy efficiency, quick installation or flexible layouts are needed. Design focuses on reliability, versatility with a wide range of module types, easy configuration and installation of factory pre-wired conveyor sections, and flexibility through the combination of on-conveyor and system level controls. Inclines / Declines Intermediates / Curves Belted Zones Merge Beds Pick and Passes Diverts Transfers Gates Skews Spirals (Accumulating) Spurs / Spur Curves Reliable & Easy To Maintain Belt Conveyor Belt conveyor is one of the most frequently used conveyors and is very effective for moving cartons, totes, polybags, jiffys and parcels over long distances. Belt and Empty Corrugated (ECC) Conveyor’s modular design incorporates features to maximum the length of conveyor per drive, maximize energy efficiency, reduce catch points, reduce spare parts, provide ease of maintenance features and quiet worry-free operation. Belt-On-Roller/Slider Inclines/Declines Waterfalls Empty Corrugated Conveyor (ECC) Mobile, Modular & Quick To Install MoveIT-Max™ MoveIT-Max™ is a quick to install, quick to re-configure, mobile modular transportation conveyor line that can expand the operational readiness and functionality of a given system. Based on Trew’s popular Series 1500 Motorized Roller, MoveIT-Max™ adds special built-in factory features that simplify and speed installation while providing flexible system layouts. Intermediates 45º and 90º Curves S-Curves Personnel Gates Left and Right Hand Skews Triple Threat Skew Herringbone Mega-Herringbone Incline Chute Wheeled leg supports for mobility Quick section connects allow for rapidly assemble, disassemble, and re-assemble 24VDC motors provide quiet reliable operation Electrically pre-wired and connectorized for easy installation MoveIT-Max™ Overview Video

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HOME SOLUTIONS IN ACTION In Action Having great technology is, well, great. Having a team for you to work with that has the know-how for combining technology and operations for your specific business goals is the key to delivering a result. See some of those results in action below! Let's Talk Please tell us about you and what you are interested in, and we will get right back to you.

Live 24x7 Technical support and online parts store for TREW material handling automation and fulfillment software to keep you running at peak efficiency. HOME SUPPORT If you need to talk to a Customer Experience age nt for any Support function, please call our Support hotline. Sup port Hotline: +1-800-571-873 9 24x7 Technical Support If you have a critical/downtime situation, please call and speak with a technical support representative for the f astest response times. Email our support team for non-urgent requests. We'll respond within a business day. Access our CX Portal to view all inquiries for your site and/or organization. Support Portal: cx.trewa utomation.com Email: support@trewautomation.co m Parts For assistance with part identification, order inquiries, shipping information, or more parts requests, please email us. Please send in a photo of the bed tag to assist with part identification. Onl ine P arts Store: trewsto re.com Em ail : parts@trewautomation.com Warranty Claims / Returns To make a warranty claim, please review our return policy and fill out an RMA Form. RMA Form & Return Policy: trewstore.com/returnpolicy Email - Warranty Term(s) Ques tions: parts@trewautomation.com Field Service For onsite service, please call our hotline or email our Field Service team. Email: service@trewautomation.com Need Something Else Need Something Else? For all other inquiries, or if you are unsure who to contact, please reach out to your sales representative or email info@trewautomation.com, or complete this form: Add Fill Form Here?

Learn about TREW smart order fulfillment and automated material handling solutions | WES, WCS, robotics, sortation, ASRS, conveyor and control solutions HOME SOLUTIONS At Trew, our goal is delivering uncommonly smart solutions to help you, the client, thrive. Creating uncommonly smart solutions means starting with your data and defining what matters to you, then following a collaborative process applying proven techniques and technology to challenge convention to deliver concepts that produce the results you want, the ROI you need, and project schedules you can have confidence in. Successful solutions start with business goals and then combines people, process and automation tailored to your business goals. Seasonal order volumes, item affinities, inventory ABCD classification, unit cubic movement, product types, labor availability and more all go into the evaluation of the best fit solution. Our team has experience with pallets, case/tote, and each fulfillment along with the know-how to apply technology to achieve the most operational benefits. Robotics Sortation Storage & Retrieval Order Fulfillment Warehouse / Fulfillment Software Conveyor Systems Having great technology is, well, great. Having a team for you to work with that has the know-how for combining technology and operations for your specific business goals is the key to delivering a result. We look forward to introducing you to the team. TREW Key Benefits Data driven solutions development by former Supply Chain Executives and Operators Software designed with proven modules combined for your specific operation Solutions engineering and delivery by a team with 20+ years of client success We win together as a team – you, us, and our partners

TREW Booth 9602 - Modex 2020 - SmartMoves-WX WES delivers #fulfillment results. How our unique accumulating Double Helix MDR spiral #conveyor improves operations and saves space. HOME MODEX 2020 MODEX 2020 Trew exhibited in booth #9602 during Modex 2020. Trew's teammates are our greatest asset. Teammates, their families and our customers are our top priorities. We decided to take a different approach for the show: limiting our participants to a very small group of senior executives, while our other teammates continue delivering customer success. Our executives took the prudent precautions while staffing the booth, and appreciate the opportunity to meet with our clients, partners, and friends. We had a great level of engagement in the booth. We know not everyone could make the show, so we put together an interactive digital booth to share the exciting things going on at Trew. Stop in, look around, engage with the content, and feel free to “scan your badge” for follow up! MDR BiDirectional Spiral Robotics Series 1500 Conveyor MDR TREWflow Decline CX Quickscan Parts Welcome Software & Controls May We Scan Your Badge? Click here for follow up... MODEX 2020 Booth Features MDR TREWflow Decline TREW Hilmot’s MDR TREWflow is designed to relieve the built-up product “back-pressure” on decline conveyor, helping to prevent side by sides and allow easy removal of packages at the discharge end of the conveyor. TREWflow is an all-electronic design with specialized logic to automatically manage flow, maximize the amount of product on the conveyor and establishing a zero-pressure discharge zone. After the discharge product is removed, accumulated products move forward presenting the next product to the operator. Downloads MDR TREWflow Cut Sheet MDR BiDirectional Spiral Save space and improve conveyor flow in your operation with TREW Hilmot’s motorized roller conveyor spirals. The Series 1500 bidirectional spirals provide smooth accumulation while making major incline and decline elevation changes in the same small footprint. Built-in zero pressure accumulation (ZPA) and polyurethane sleeved rollers come standard to ensure high density accumulation and that product conveys without slipping or toppling. Downloads MDR BiDirectional Spiral Cut Sheet Series 1500 Conveyor TREW Hilmot's Series 1500 conveyor is primarily used in the distribution sector for tote and case handling applications. Our standard series product line is highly versatile, easily configured, pre-wired conveyor sections driven by motorized drive rollers. Series 1500 has a weight capacity of less than 60lbs. Downloads Series 1500 Catalog - Flex/Auto Series 1500 Catalog - Full Control Software & Controls TREW TKO (Tech King Operations) provides software solutions for integrators serving the warehouse, distribution, manufacturing and retail environments to orchestrate flow of materials, information, people and automation equipment for reliable and productive fulfillment operations. TREW Hilmot's controls can be used for all types of project sizes and customer needs. Designing them to be interchangeable, expandable and always ready for future automation. Auto, Flex, and Full Control can be mixed and matched for the most flexible and efficient project requirements. Downloads H-20 Auto Control Cut Sheet H-20 Flex Control Cut Sheet H-20 Full Control Cut Sheet IAM Robotics Robot-To-Goods Picking automates the each-picking process using Autonomous Mobile Manipulation Robots (AMMR). An AMMR is able to navigate fulfillment center environments using perception, navigation, and manipulation. The system works well with a high SKU count and low-order quantity of consumer-packaged goods typically found in the grocery, health and beauty, and pharmaceuticals markets. For those who could not make it to our booth, here are some highlight photos from our time at MODEX 2020 thus far: May We Scan Your Badge? Click here for follow up...

TREW Booth S4382 - Promat 2023 - Bringing you solutions with our TREWpartners: TGW, Berkshire Grey, and Attabotics. Featuring #cASRS, #put-wall, #roboticshuttleproductsortation, #automatedstorageandretrieval HOME PROMAT 2023 PROMAT 2023 ProMat 2023 was a big success! Hosted by MHI, over 50,000 visitors checked out the latest material handling trends and technology. Trew’s theme was “Orchestrating" Solutions. We highlighted our Solutions Development approach using an interactive kiosk that shows how data is used to gain insights into your business. We shared how we approach discovering and developing solutions with the right mix of people, process and technologies. Our team of solution experts were on-hand discussing fulfillment, robotics, sortation, AS/RS, and how warehouse execution software orchestrates it all to deliver uncommonly smart solutions to help you, our client, thrive. Please enjoy our interactive digital booth. Stop in, look around, and feel free to “scan your badge” for follow up! Conveyor Systems - MDR & Narrow Belt Accumulation Welcome / Recap Technologies Coming Soon AMR Flexible Fulfillment Solutions Robotic Shuttle Product Sortation Cubic ASRS About Trew Automated Storage & Retrieval Data Science Solutions Interactive SmartMove-WX ® WES May We Scan Your Badge? Click here for follow up... PROMAT 2023 BOOTH FEATURES Our booth featured uncommonly smart solutions such as SmartMoves-WX® WES software’s orchestration of fulfillment, Put-Wall order consolidation, Trew conveyor, and integrations partners Attabotics, Berkshire Grey and TGW Systems. Trew Solutions Data Science Instructing Solution Design. "Great automation solutions come from two sources: experience and data. We have both.” Trew takes a business approach to understanding operations, business challenges, fulfillment strategy, and operational pain points using data to facilitate collaboration and discovery. The interactive station shows examples of data-driven insights and how our process turns them into smart solutions. Links TREW Solutions Brochure SmartMoves-WX® WES SmartMoves-WX® is a warehouse execution system (WES) that organizes workflow and assignments; coordinating people, process and automation equipment to influence operational outcomes. Links Video - SmartMoves-WX® WES TREW Software Brochure AMR Flexible Fulfillment Solutions Put-Wall solutions provide a flexible and scalable order consolidation for ecommerce and kitting operations. This method of order consolidation enables 450+ lines per hour throughput with +99% order accuracy. Links Video - Flexible Fulfillment Solutions Order Fulfillment Information SmartMoves-WX® Information TREWpartner - Attabotics - Cubic ASRS Dense cubic storage for fulfillment challenges, goods-to-operator fulfillment. Labor Efficiency – Up to 300+ bin presentations per hour per workstation Space Utilization – Up to 85% space reduction Access To Any Bin Without Reslotting – Greater inventory control and picking accuracy Scalability and Flexibility – Expandable in storage and throughput Links Video - Cubic ASRS TREWpartner - Berkshire Grey - Robotic Shuttle Product Sortation Increase picking pieces per hour with advanced order consolidation automation. 4x Improved Labor Efficiency – Inventory directed to operator workstations Up To 52 Orders Per Presentation – One operator can pick 1000s of items per hour 10% Increased Order Container Cube Utilization – 100-120 Inbound totes per pod per hour Improved Order Accuracy with Minimal Training – Operator intuitive screens, displaying quantity and direction Links Video - Robotic Shuttle Product Sortation TREWpartner - TGW - Automated Storage & Retrieval High throughput, flexible SKU selection, efficient cube utilization, distribution and fulfillment case and tote buffers. High-Density Storage – When space is a premium, utilize head space for dense storage Optimized Labor – Eliminates walk and pick time for slow movers, goods-to-person arrangement delivers totes to order stations. High Reliability – Provided by the use of redundant/alternating shuttles that allows a shuttle to be maintained and provide a replacement, ease of maintenance. Ability to remove or limit human interaction in harsh environments such as hot warehouses or freezer environments Links Video - Automated Storage & Retrieval Conveyor Loop - Narrow Belt Accumulator & MDR Series 1500 Conveyor We develop, manufacture, and provide conveyor systems that deliver client value due to their high performance, flexibility, reduced spare parts, and reliable operations. Motor-Driven Roller Conveyor System Narrow Belt Accumulator Belt Conveyor Empty Corrugate Conveyor Links Video - MDR Series 1500 Conveyor Video - Narrow Belt Accumulator Video - Series K - Belt Conveyor Downloads MDR Series 1500 Conveyor Catalog Narrow Belt Accumulator Cut Sheet Series K - Belt Conveyor Cutsheet Customer Experience With the material handling industry growing and consolidation occurring among OEMs in the industry, Trew saw an opportunity to provide integrators and end-users with a one-stop shop to obtain high quality material handling hardware, software, controls, electrical and service. The intent is that integrators and end users can come to Trew for any of their material handling needs, regardless of project size, and still have accessibility to all of the tools necessary for uncommonly smart material handling solutions. Great experiences are shared, which is why the TREW Customer Experience team is here to ensure that material handling investments are supported with best-in-class support options to augment any integrators’ current offerings and operations’ current staff. Whether you need Parts, Technical Support, Training, Assessments, and Modifications or Upgrades, Trew is here to provide support to help you reach your operational goals. Downloads TREW CX Family Cut Sheet CX Resident Maintenance Cut Sheet CX Mechanical Assessment Cut Sheet CX Field Service Cut Sheet DOWNLOADS Here are some highlight photos from ProMat 2023: May We Scan Your Badge? Click here for follow up...

TREW Virtual Booth - Bringing you solutions with our TREWpartners: TGW, Berkshire Grey, and Geek+. Featuring #cASRS, #amr, #roboticshuttleproductsortation, #automatedstorageandretrieval HOME TRADESHOW VIRTUAL BOOTH Tradeshow Virtual Booth Trew’s theme was “Orchestrating" Solutions, highlighting the expanded portfolio we manufacture and some of our TREWpartner technologies. We highlighted our Solutions Development and WES software approach for developing solutions with the right mix of people, process and technologies to deliver time-to-value. Check out the interactive booth experience below to learn more: Vertically Integrated Automation Solutions Trew High-Speed Conveyor & Motorized Roller Systems Welcome & Recap TrewSort™ Sliding Shoe Sorter Berkshire Grey Robotic Order Consolidation Geek+ AMR Solutions About Trew TGW Automated Storage & Retrieval SmartMove-WX ® WES May We Scan Your Badge? Click here for follow up... VIRTUAL BOOTH FEATURES Our booth featured uncommonly smart solutions such as SmartMoves-WX® WES software’s orchestration of fulfillment, linear sortation, Trew conveyor, and integrations partners Geek+, Berkshire Grey and TGW Logistics. Trew Solutions Data Science Instructing Solution Design. "Great automation solutions come from two sources: experience and data. We have both.” Trew takes a business approach to understanding operations, business challenges, fulfillment strategy, and operational pain points using data to facilitate collaboration and discovery. The interactive station shows examples of data-driven insights and how our process turns them into smart solutions. Downloads TREW Solutions Brochure Links Website - Our Approach SmartMoves-WX® WES SmartMoves-WX® is a warehouse execution system (WES) that organizes workflow and assignments; coordinating people, process and automation equipment to influence operational outcomes. Links Video - SmartMoves-WX® WES Downloads TREW Software Brochure Website - SmartMoves-WX® WES Video - TrewSort™ Linear Sortation Shoe Sorter TrewSort™ - Linear Sortation Shoe Sorter Trew’s Sliding Shoe Sorter delivers high-capacity, high accuracy, gentle positive divert sortation of cartons, totes, jiffys, and polybags.  Sliding shoe sorters are used in routing and shipping operations and are typically mission critical for successful operations.  TrewSort’s AI self-learning actuators and inherent design for operations, maintenance, and installation deliver sortation capabilities to keep your systems running reliably at peak performance. Links Website - Sortation Solutions TREWpartner - TGW - Automated Storage & Retrieval North American Debut of the newest TGW Stingray Shuttle The S tingray system is a powerful, automated shuttle system for totes and cartons with throughput performances of up to 1,500 load carriers per hour in each aisle. It is a highly flexible, modular system designed for high performance, lower storage location costs, optimized space-saving, and includes integrated maintenance and diagnostic tools. The newest Stingray shuttle incorporates inventive capabilities for: Energy recovery technologies and sustainable material in a design that allows for multi-deep storage and high-capacity throughput. Self-healing - intelligent software, autonomous correction of problems and errors realigns items to maintain an optimized picking environment, reducing manual intervention up to 90% compared to other solutions. Links Video - ASRS Solutions Website - Storage Retrieval Solutions TREWpartner - Berkshire Grey - Robotic Shuttle Product Sortation Increase picking pieces per hour with advanced order consolidation automation. 4x Improved Labor Efficiency – Inventory directed to operator workstations Up To 120 Orders Per Presentation – One operator can pick 1000s of items per hour 10% Increased Order Container Cube Utilization – 100-120 Inbound totes per pod per hour Improved Order Accuracy with Minimal Training – Operator intuitive screens, displaying quantity and direction Links Video - RSPS Solutions Website - Order Fulfillment Solutions Geek+ - AMR Solution Geek+ Goods-to-Person Picking System is suitable for retail, third-party logistics, apparel, e-commerce, pharmaceutical, 3C, automobile manufacturing, and many other industries. Flexible & scalable solution High efficiency High ROI Quick implementation Links Video - AMR Solutions Website - Order Fulfillment Solutions Trew Conveyor Systems We develop, manufacture, and provide conveyor systems that deliver client value due to their high performance, flexibility, reduced spare parts, and reliable operations. High-Speed Conveyor Systems Motor-Driven Roller Conveyor Systems Links Video - MDR Conveyor Systems Website - Conveyor Systems Solutions Video - Conveyor Systems Customer Experience With the material handling industry growing and consolidation occurring among OEMs in the industry, Trew saw an opportunity to provide integrators and end-users with a one-stop shop to obtain high quality material handling hardware, software, controls, electrical and service. The intent is that integrators and end users can come to Trew for any of their material handling needs, regardless of project size, and still have accessibility to all of the tools necessary for uncommonly smart material handling solutions. Great experiences are shared, which is why the TREW Customer Experience team is here to ensure that material handling investments are supported with best-in-class support options to augment any integrators’ current offerings and operations’ current staff. Whether you need Parts, Technical Support, Training, Assessments, and Modifications or Upgrades, Trew is here to provide support to help you reach your operational goals. Downloads TREW CX Family Cut Sheet CX Resident Maintenance Cut Sheet CX Mechanical Assessment Cut Sheet CX Field Service Cut Sheet SEMINARS Robotics, Automation and Process Oh My, Presented by Pete Guzior and Luther Webb How do you approach making the best investments for your company? When it comes to enhancing and expanding warehouse and fulfillment operations, working through the range of possible process and technology options can be confusing and hard to put your hands around. This session is geared to operational leaders and discusses process and automation technologies and an approach to help you sort through the options. Technologies like cASRS and AMRs will be covered, exploring how they fit into overall solutions to create the desired business results. Overview of Business and Operational KPIs That Inform Automation Decisions Benefits and Tradeoffs of Investing in Process Improvements and Automation Explanation of How Automation Technologies Like cASRS, and AMRs Fit into an Overall Solution Top 5 Time-To-Value Considerations for Automation DOWNLOADS Here are some highlight photos from our Booth: May We Scan Your Badge? Click here for follow up...

Know-how to design solutions and help keep your equipment, software, and systems operating at peak performance. Solutions development, 24x7 Technical Support, Field Service, Parts. Solution Design Implementation Support HOME SERVICES We believe delivering uncommonly smart solutions takes a collaborative team to listen, understand, ideate, plan and execute. That starts with listening to you, then sharing our know-how, having open communications and working together to win together. Staffed by Supply Chain Executives and Operators from industry leading companies. "We've walked many miles in your shoes." Data Collection and Information Gathering Business goal definition Data Analysis Technology selection and sizing Workflow and Process definition Staffing sizing by functional area ROI for solution(s) SOLUTION DEVELOPMENT Proven Team Proven Approach Proven Process Former Supply Chain Executives and Operators from major industry leading companies Data Analysts and Experts from the Supply Chain Industry Engineers and Designers with in-depth Integration and Software knowledge Experts in Shop Floor Operations and Lean principles Data Driven Collaborative and Explorative Iterative Process ROI and Business Case Focused Concept to Post Go-Live Engagement Solution Design Our solutions team uses a proven consultative approach based on data and your business goals to drive concept ideation, sizing and selection to match your objectives. We focus on improving core metrics aimed at making your operation best-in-class. There is seldom a one-size-fits-all solution; our team’s operational, software and technology know-how guide us together down the path to find the best fit solution. Who have we worked with? We have experience with supply chain management, warehouse operations and management, fulfillment execution and more; delivering both conveyor-and conveyorless-based material handling equipment solutions. Finalize building needs and layout Software needs and gap analysis WCS Interface documents and messaging Full process flow maps with capacities Solution Simulation or modelling Detailed technology design Software Hardware Electrical Controls Creation of WCS/WMS/ERP test scripts Creation of detailed functional test scripts for technology and automation Development assistance of SOPs for client’s Operations teams “Train the Trainers” for best practices in maintenance and operations Coaching on shop floor at go-live – get productive quickly On-site go live support Installation Detailed Engineering Preparation & Go-Live IMPLEMENTATION In-house Electrical and Mechanical Installation “Installed the way it was designed” Factory-trained TREW associates lead all crews Onsite factory supervision Commitment to all aspects of schedule Fully licensed and insured Implementation You expect on-time projects that deliver the promised results. We’ve learned a lot in 20 years of project implementation. Having delivered for the who’s who in retail and ecommerce; from conveyor solutions to flexible order fulfillment operations, we know your success is our success. Our team is staffed with project managers and site leaders that know collaboration, know how, structured methods, and open communications are how results get delivered. SUPPORT Support Great experiences are shared, which is why our Customer Experience Team is here to ensure your material handling investments are supported with best in class options for 24x7 technical support, parts, training, assessments, and modifications or upgrades. We are here to help you reach your operational goals. Resident Maintenance Finding, training, and retaining skilled technicians for automation is a challenge for operations. Our team can help through staffing, needs assessments, and operational support to allow you to focus on your core business while we focus on your automation. Our resident maintenance services can support you during regular business hours to ensure operational efficiency, take care of OEM-recommended preventative maintenance and spare parts, and provide expert OEM support if a problem occurs. Technical Support If your system happens to experience an outage, quick access to knowledgeable, trained support engineers to get your system back to full operations is critical. Our in-house 24x7 technical support team is just a phone call, email, online form submission, or a chat away. Support is available in two tiers: Basic for operations needing support Monday thru Friday 8AM-5PM Eastern or Total for 24x7 availability. With a technical support contract, you will have access to the CX Customer Portal, an incident management system that provides total transparency for incident resolution, documenting all steps taken to resolve issues, ticket escalation and auto email notifications for when your tickets change status. It also includes the TREWUp Knowledge Base with tips and tricks for our most frequently asked support questions. Parts The easiest way to avoid unplanned downtime is to have parts on site to support your system should a failure occur. Not sure how many parts or how much to stock? We can help you choose the appropriate stocking plan prior to system go-live that fits your budget and maintenance goals. Already have a system? If you know what you need, you can visit our online store. Not sure what you need? We have experienced parts specialists available to help, just give us a call. Training Learning how to safely operate, maintain and troubleshoot your material handling system is as important for your success as getting orders out the door. We provide a combination of classroom and hands on training prior to system turnover, as well as refresher courses to keep your staffs’ skills fresh. Each course is customized to your systems’ content and is taught by experienced material handling technicians. Assessments As systems age and experience normal wear and tear, its sometimes difficult to operate them reliably and with a predictable budget. Regular assessments are valuable resource planning and downtime avoidance tools. Our experienced assessors provide a thorough examination of all critical components in your system, delivering a preliminary finding report prior to leaving your site. We will later follow up with a thorough assessment report to help you with lifecycle and maintenance planning. Modifications & Upgrades One thing we know for certain is that business changes. Over time, as operational objectives and strategies change, modifications will be needed to your material handling system to solve the new challenges. As technology improves, upgrades become available to help reduce costs, energy usage and to avoid obsolescence. Our Mods & Upgrades Team can help with system operation, software, controls and hardware technology to grow with you as your needs change.